Shipments and returns

Here at Midland Auto Factors we offer a number of delivery services, please refer to the appropriate section for further information.

GB Mainland

We have a number of premium services if you would like to upgrade

Weight

Description

Please Note

Price

Less than 1kg

Within 2 - 4 Working Days

Weekdays Only
(only applies to orders placed before 3pm)


£3.99

1 to 2kg

2 Working Days

Weekdays Only
(only applies to orders placed before 3pm)

£4.99

2 to 5kg

Next Working Day

Weekdays Only
(only applies to orders placed before 3pm)

£6.99

5 to 10kg

2 Working Days

Weekdays Only
(only applies to orders placed before 3pm)

£8.99

10 to 15kg

2 Working Days

Weekdays Only
(only applies to orders placed before 3pm)

£10.99

Signed For

2 Working Days

If you do not choose this upgrade your parcel will be sent not signed for which means you will not be insured for any losses, damages or shortages.

£1.50

Collect from Store

Same Day

We will contact you when your order is ready for collection so please leave a valid contact number, preferably a mobile.

FOC

 Important information: We are unable to ship to APO or UK PO Boxes.

PLEASE NOTE: Orders placed after 2PM, will be processed the following day, adding 1 working day to the delivery service. When selecting 'Next Working Day' - Orders placed after 2pm on a Thursday, will be delivered on the next working day which is the following Monday. For orders placed on a non-working day (Saturday or Sunday) please add 1 working day to your delivery date.

You will have the option on checkout to upgrade your delivery to one of these services:
Next working day delivery excludes items which are not marked as in-stock.

If your item is Over-Weight (Over 15kgs) you may incur an additional charge. If this is the case you will be contacted once your order is placed.

Due to the volume of economy deliveries, please allow a full 7 working days before contacting our customer service centre. All delivery times are approximate and can be delayed due to circumstances outside of our control.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Out of area charges

Free delivery and Next day delivery services are not available for orders to N. Ireland, International countries and some out of area postcodes in the UK. A surcharge may be applied for deliveries to these areas. These areas and the corresponding charges can be found below.

Highlands, Islands & Ireland

We have a set delivery structure for the following areas:

Delivery Service To

Description

Please Note

Price

Channel Islands & Scilly Isles

Premium Service

2 - 4 Working Days

£12.99

Shetland & Orkney

Premium Service

2 - 4 Working Days

£12.99

Scottish Highlands & Islands

Premium Service

2 - 4 Working Days

£12.99

If your item is Over-Sized or Over-Weight (Over 15kgs) you may incur an additional Price. Additional delivery costs will be added during the checkout process.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Delivery service for Oversized Items:

Due to the size of these parts, we employ specialist delivery service. We offer premium delivery for these parts and it takes one to two working days for your items to get delivered. Unfortunately, there is no free delivery available for large exhaust parts and radiators & other oversized items. Our basket automatically calculates best delivery price and transit time depending upon the delivery postcode. Please note that it may take up to five working days for parts to get delivered to Northern Ireland and offshore islands.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Body Panels:

We offer economy delivery to selected area in the country - This takes estimated two to four working days. As we use our own delivery network to carry out shipping for these parts certain areas are excluded. If we're unable to deliver a part to your address, we will offer to make it available for collection at a local branch of your choice. If neither delivery nor collection is viable we will therefore cancel the order.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Europe

Currently we have not got a flat rate for delivery into Europe, prices will be quoted on request, please email us with your full address and what you would like to order and we will endeavour to find you the cheapest delivery service.

Delivery Service To

Description

Please Note

Price

Austria

Economy Service

 

POA

Belgium

Economy Service

 

POA

Bulgaria

Economy Service

 

POA

Croatia

Economy Service

 

POA

Czech Republic

Economy Service

 

POA

Denmark

Economy Service

 

POA

Estonia

Economy Service

 

POA

Finland

Economy Service

 

POA

France

Economy Service

 

POA

Germany

Economy Service

 

POA

Gibraltar

Economy Service

 

POA

Hungary

Economy Service

 

POA

Italy

Economy Service

 

POA

Latvia

Economy Service

 

POA

Liechtenstein

Economy Service

 

POA

Lithuania

Economy Service

 

POA

Luxembourg

Economy Service

 

POA

Netherlands

Economy Service

 

POA

Norway

Economy Service

 

POA

Poland

Economy Service

 

POA

Portugal

Economy Service

 

POA

Republic of Ireland

Economy Service

 

POA

Romania

Economy Service

 

POA

San Marino

Economy Service

 

POA

Slovakia

Economy Service

 

POA

Slovenia

Economy Service

 

POA

Spain

Economy Service

 

POA

Sweden

Economy Service

 

POA

Switzerland

Economy Service

 

POA

Turkey

Economy Service

 

POA

Certain countries may incur further import taxes, on top of these delivery charges - if unsure please check with your local customs department.

If your item is Over-Sized or Over-Weight (Over 15kgs) you may incur an additional Price. If this is the case you will be contacted once your order is placed. Please Note: Due to carriage restrictions, we are unable to ship hazardous chemicals, aerosols or liquid items to Europe. Orders containing such items will be processed without the restricted items.

No deliveries will be made on Sundays or Bank/ Public Holidays.

Delivery timescales will vary for items which are not marked as in-stock.

Rest of World

If you are outside of Europe or your country isn't listed above, please don't worry as we can still help you!

Please email us with your full address and we will endeavour to find you the cheapest delivery service. We can then proceed with your order once you have confirmed the additional charges.

We endeavour to despatch all international parcels using the most cost effective methods, we'll use a number of couriers to find you the best deal.

Further Information

Bank/ Public Holidays

No deliveries can be made on Bank/ Public Holidays. Any deliveries scheduled to arrive on a Bank/Public Holiday will be delivered the following working day. In addition, our warehouse is closed on Bank/ Public Holidays so orders placed on a Bank/ Public Holiday will not be despatched until the following working day.

Stock indication

Here at Midland Auto Factors we use a stock indication system on our web site which informs you if we have the selected item in stock or if it is a special order item.

Stock indication status shown on our website is updated every 24hrs and actual stock at our warehouse may vary to that shown on the site (for example, where other orders are received before your order can be processed). Should you order an item where this has occurred we will send you an e-mail advising you of the changed status.

In stock

Products displayed as being ‘in stock’, mean we have good stock levels at our Mail Order Warehouse and are available for immediate despatch in our normal delivery timescales.

Available to order

Parts displayed as being 'Available to Order' are not in stock at Mail Order Warehouse, but are in stock at our National Distribution Centre and are available to order, where this is the case we give an approximate estimated time of despatched to you underneath.

Dispatched in 24Hrs - The product is available from our Central Distribution Centre and the usual estimated time of despatched to you within is 24hrs.

Up to 7 days - The product is normally held within our Central Distribution Centre but is temporarily out of stock. Stock is due in from the supplier and the estimated time of despatched to you is within 7 days.

Up to 14 days - The product is normally held within our warehouse but is temporarily out of stock. Stock is due in from the supplier and the estimated time of despatched to you is within 14 days.

Up to 28 days - The product needs to be specially ordered from our suppliers, which may also be overseas. We will endeavour to get these types of products to you within 28 days.

Out of stock

Products displayed as being 'Out of Stock' are normally held within our National Distribution Centre but are temporarily Out of Stock. Stock is due in from the supplier but we do not have an estimated date of arrival.

Products that are not available at point of order

In some cases you may find that an item you wish to purchase as part of your order is not available. At this point you have two options:

Place the order on hold until all items are available and deliver your order all at once

Ship available items at point of order and send the unavailable item(s) separately when it becomes available, however this method may incur separate shipping charges for each item despatched.

More about delivery

If you order products with different status e.g. an item that is in stock and a product with a delivery date of 21 days, then we will deliver all items when we have all of the goods in stock unless otherwise instructed. Should you wish us to ship items to you as they become available we may impose additional shipping charges.

In the unlikely event of your product being lost or damaged in transit, claims must be made in writing. In the case of non-delivery, please wait 10 days in case it has been delayed. Damaged goods must be retained in case we need to arrange for inspection.

Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery.

Once your parcel has been attempted for delivery twice and a third has been unsuccessful a 3rd attempt has been made we reserve the right to levy an additional charge to re-arrange a further delivery. Any additional instructions to the carrier must be agreed by Midland Auto Factors.

All delivery costs include VAT at the current rate and are per order, regardless of the number of boxes.

 

Batteries:
Our couriers are only able to supply batteries to certain postcodes. To check if we can deliver to your postcode, please email us with your full address. Batteries are supplied in specially designed boxes, which carry the relevant legal, and health and safety markings. Please ensure the box is not damaged in any way upon opening the box, as any returns need to be sent back in the original box. If the box is not available, any batteries must be returned in an equivalent box. Midland Auto Factors can supply a box at a cost of £5.99